Returns & Exchanges

Returns and Exchange Policy 
 

Returns and Exchanges Eligibility: 

   - Items are eligible for return or exchange within 30 days from the date of purchase or delivery (when purchased online). 

   - To be eligible for return or exchange, items must be undamaged and in their original packaging. 

   - Items must be accompanied by the original receipt or proof of purchase. 

 

Return Process: 

   - To initiate a return, please contact our customer service team via email at sales@uschs.org or by phone at (202)543-8919 x24. Please provide your order number and details of the item(s) you wish to return. 

   - Once your return request is approved, we will provide you with a return shipping label (for online purchases) or instructions for in-store returns. 

   - Pack the item(s) securely in the original packaging (if possible) and include the return authorization slip provided by our customer service team. 

   - Ship the item(s) back to us using the provided shipping label (for online purchases) or bring the item(s) to our physical store. 

   - Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as per your preference. 

  

Exchange Process: 

- If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly. 

- Any broken or damaged merchandise is only eligible for an exchange. 

- Follow the return process outlined above to return the original item. 

- Upon receiving the returned item, we will process the exchange and ship the new item to you (for online purchases) or provide you with the exchanged item in-store. 

Shipping Information

UPS Ground

 Up to

 $20.00 

$7.95

 $20.01 to 

 $30.00

$9.95

 $30.01 to

 $40.00

$12.95

 $40.01 to

$50.00 

$14.95

 $50.01 to

$75.00 

$18.95

 $75.01 to

$100.00 

$24.95

 Over $100

*(Up to 25 lb.)

 $34.95

*Additional charges may apply for merchandise shipped over 25 lb.

**Please add an additional $25.00 for each framed print requested.

 

 

Special Delivery Charges

 

 East
Coast

 Mid
West

 West
Coast

 Continental
United States

 1 Day (UPS)

 $55.00

 $75.00

 $85.00

 

 2 Day (UPS)

 $45.00

 $65.00

 $75.00

 

 3 Day (UPS)

 $35.00

 $45.00

 $55.00

 

* 1 Day (Fedex)

 

 

 

 $125.00

 * 2 Day (Fedex)

 

 

 

 $95.00

*Over 2 lb.  additional charges may apply. (Add $35.00 per each additional 5 lb.)

Oversize packages are subject to additional charges also.

 


Have Questions?

Email: sales@uschs.org
Phone: 202-543-8919, ext. 10 or 1-800-887-9318