Returns and Exchange Policy
Returns and Exchanges Eligibility:
- Items are eligible for return or exchange within 30 days from the date of purchase or delivery (when purchased online).
- To be eligible for return or exchange, items must be undamaged and in their original packaging.
- Items must be accompanied by the original receipt or proof of purchase.
Return Process:
- To initiate a return, please contact our customer service team via email at sales@uschs.org or by phone at (202)543-8919 x24. Please provide your order number and details of the item(s) you wish to return.
- Once your return request is approved, we will provide you with a return shipping label (for online purchases) or instructions for in-store returns.
- Pack the item(s) securely in the original packaging (if possible) and include the return authorization slip provided by our customer service team.
- Ship the item(s) back to us using the provided shipping label (for online purchases) or bring the item(s) to our physical store.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as per your preference.
Exchange Process:
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly.
- Any broken or damaged merchandise is only eligible for an exchange.
- Follow the return process outlined above to return the original item.
- Upon receiving the returned item, we will process the exchange and ship the new item to you (for online purchases) or provide you with the exchanged item in-store.
Up to |
$20.00 |
$7.95 |
$20.01 to |
$30.00 |
$9.95 |
$30.01 to |
$40.00 |
$12.95 |
$40.01 to |
$50.00 |
$14.95 |
$50.01 to |
$75.00 |
$18.95 |
$75.01 to |
$100.00 |
$24.95 |
Over $100 |
*(Up to 25 lb.) |
$34.95 |
*Additional charges may apply for merchandise shipped over 25 lb.
**Please add an additional $25.00 for each framed print requested.
|
East
|
Mid
|
West
|
Continental
|
1 Day (UPS) |
$55.00 |
$75.00 |
$85.00 |
|
2 Day (UPS) |
$45.00 |
$65.00 |
$75.00 |
|
3 Day (UPS) |
$35.00 |
$45.00 |
$55.00 |
|
* 1 Day (Fedex) |
|
|
|
$125.00 |
* 2 Day (Fedex) |
|
|
|
$95.00 |
*Over 2 lb. additional charges may apply. (Add $35.00 per each additional 5 lb.)
Oversize packages are subject to additional charges also.